Military Ribbons, Military Mini Medals

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AFRibbons.com - Provides professional handcrafted military ribbons and military mini medals. Veteran owned and operated.
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Ribbon Builder Mini Medals Chevrons Small Air Planes Large Air Planes MAJCOMs Presentation Cases	Frequently Asked Questions Welcome to the Frequently Asked Questions portion of our web site. We understand that you may have some questions about our products or business practices prior to making a purchase. We've compiled an in-depth listing of customer inquiries for your review. If you have any questions that are not answered herein please do not hesitate to contact us please click the Contact Us link to send an email. International Orders I am a member of the U.S. military or work for the federal government, and I have an APO or FPO address, can I order from your site? Ordering What type of credit cards do you accept online? How do I place an order? How do I review the items I´ve selected for purchase? How do I submit my payment and shipping information? How do I know that my transaction is secure and that my information will not be shared? How much do you charge for shipping and handling? Is my order subject to state sales tax? What is your return policy? How do I check the status of my order? When will my order be ready? Site and Security Questions Is ordering online safe? Is your site secure? Does your site use cookies? What is your Privacy Policy? --------------------------------------------------------------------------------------------------- I am a member of the U.S. military or work for the federal government, and I have an APO or FPO address, can I order from your site? Absolutely. If you are ordering from a military or federal government installation overseas and you have an APO or FPO address, you can order online. Please be sure to include your APO or FPO address when you enter your payment and shipping information. Back to Top ________________________________________ What type of credit cards do you accept online? Currently our online ordering system accepts Visa, MasterCard. Back to Top ________________________________________ How do I place an order? Order with confidence at AFRibbons.com! We offer a very user friendly interface to ensure you order the product exactly as you need it. In Step 1 you will be asked to select the ribbons you've earned and the appropiate devices for each ribbon. Once you've completed that step you will be able to view your ribbon rack exactly as it will be constructed. Once you've chosen the way you want to fasten the ribbons to your uniform you'll be able to place your order. Back to Top ________________________________________ How do I review the items I´ve selected for purchase? One of the best things about AFRibbons.com is that it dynamically creates your ribbon rack for you. You will be given the opportunity to view your customized ribbon rack and make modifications before actually placing your order. Back to Top ________________________________________ How do I submit my payment and shipping information? After you've set up your ribbon rack exactly as you'd like it you will proceed to the Place Order portion of our site. At this point you will be asked to enter your shipping information including the number of ribbon racks you would like and the method of shipping all in secure mode. Back to Top ________________________________________ How do I know that my transaction is secure and that my information won't be shared with third parties? Our web site uses encryption to protect your ordering information and credit card number during and after the ordering process. This is done to protect you from unauthorized use of the information you are sending to our server. To make sure you have the latest security features on your browser download and install the latest version of your favorite browser, Microsoft Internet Explorer or Netscape Communicator. Be certain, AFRibbons® will not sell or share your email address or ordering information with a third party. Any and all information we do collect is only directed towards improving the usability of this web site. Any information you entrust to us stays with us. It will never be shared with a third party. For more information, please see our privacy policy. Back to Top ________________________________________ How much do you charge for shipping and handling? Upon placing your order you will be asked for your preferred shipping method, either USPS Priority Mail or Express Mail (both can be tracked) and you will be sent a confirmation e-mail the day they are shipped. Select one and the amount will be automatically added to your order. These charges are subject to change based on the current U.S. Postal shipping standards. Current prices are as follows: Priority - $7.00 Express - $18.00 Back to Top ________________________________________ How do I check the status of my order? To review the status of your order, please click on the My Account link at the top of this page. You will be required to log in with your username and password. if you do not remember your username or password, please use the Forgotten Password option located at the bottom of the screen. Upon logging in you will have the option to review your order status. Back to Top ________________________________________ Is my order subject to state sales tax? Texas residents are required to pay Texas 8.25% sales tax. Residents of states other than Texas will not be charged sales tax. Back to Top ________________________________________ What is your return policy? Your 100% satisfaction is our goal. Within 30 days of receipt of your order, you may return the product in its original condition for a full refund. Back to Top ________________________________________ Is ordering online safe? Absolutely. Our ordering system uses state-of-the-art encryption technology (Secure Sockets Layer) to protect your credit card information. Back to Top ________________________________________ Is your site secure? Yes. Our online shopping system uses a secure, encrypted connection to receive your payment and shipping information. All communications between our secure server and you are performed using 128 bit encryption, using secure server IDs from VeriSign. To make sure you have the latest security features on your browser, you may want to download the most recent version of your favorite browser, which should have full SSL support. Back to Top ________________________________________ Does your site use cookies? Yes, our site uses cookies to help us to make your shopping experience easier. Back to Top ________________________________________ How soon will I receive my order? Your order will be shipped from our place of business within 5 - 7 business days of you placing the order and Express Service will take 2 business days. Accelerated shipping begins from the time your order leaves our place of business. If you place an order and specify "Express" shipping, you will receive the order the next day after the order leaves our office, not the day after you place the order. Back to Top ________________________________________ PRIVACY POLICY Our site uses a database system to house customer information. We collect visitor's contact information (like their email address) and financial information (like their credit card number). Contact information from the order form is used to send orders to our customers and to get in touch with the visitor when necessary. Financial information that is collected is used only to bill the user for products. The credit card information is not stored in our database, it is just used to process the order. Your privacy is respected at AFRibbons.com. Your information will never be given/sold to third parties. This is our pledge to our customers.
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Frequently Asked Questions